Shipping policy

At Marmalade Pet Nook, we want you to know what to expect when ordering for your furry friend.

Shipping Destinations

We ship to addresses within the United States only. We do not currently offer international delivery. Available shipping options depend on your delivery address and are displayed at checkout.

Order Processing

Orders are prepared for shipment after payment is confirmed. Processing time can vary by product and fulfillment location. Preparation occurs before dispatch and is separate from shipping transit time. For a product-specific processing estimate, please contact info@marmaladepetnook.com before ordering.

Delivery Estimates

Delivery estimates vary by product and shipping method. Please review the Shipping and delivery section on the product page for the available estimate. If an estimate is not listed, or you need clarification about whether it includes order processing, please contact info@marmaladepetnook.com before ordering. These are estimates, not guaranteed delivery dates. Delivery can be affected by carrier delays, holidays, weather, high order volumes, or customs processing where applicable. Orders containing multiple items may arrive on different dates. If we learn of a material delay to your order, we will contact you with an update and available options.

Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase. Please review the shipping option and total cost before placing your order.

Fulfillment and Shipping Origin

Our products are fulfilled and shipped directly by third-party fulfillment partners. A United States delivery address does not necessarily mean your order ships from a United States warehouse. For information about the shipping origin of a specific product, please contact info@marmaladepetnook.com before ordering. Any applicable import or customs charges and who is responsible for them will be disclosed before purchase.

Tracking and Separate Shipments

When tracking is available, we will provide tracking details after shipment. Tracking updates may take time to appear in the carrier’s system. Orders containing multiple items may arrive in separate packages and on different dates.

Delivery Address and Order Changes

Please check your delivery address before placing your order. If you notice an error or need to request a change, contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.

Delayed, Missing, or Damaged Packages

If your package is delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us with your order number. For damaged items, include photos of the item and packaging when possible. We will review the issue and help determine the appropriate next steps. Please do not send products back without return instructions. For details about returns, replacements, and refunds, please review our Return and Refund Policy.