Refund policy

At Marmalade Pet Nook, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll work with you to make it right.

Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged or defective, you receive something different from what you ordered, or an item or part is missing, please contact us promptly, preferably as soon as you discover the issue, and within 30 days of delivery. Early reporting helps us investigate and arrange any required return.

Please provide your order number, a description of the problem, and clear photos of the item and packaging. We may request a video when photos do not adequately show the issue.

Depending on the circumstances and your applicable rights, we may arrange a replacement or refund. We may offer a partial refund if you agree to keep the affected item.

Please do not return anything without approval. If a return is necessary, we’ll provide the return address, instructions, and any applicable deadline.

Return Shipping

Because our products are shipped directly from our fulfillment partners, we do not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product.

If you believe your order qualifies for a return because it arrived damaged, defective, or incorrect, please contact us before sending anything back.

If we require a return of a damaged, defective, or incorrectly supplied item, Marmalade Pet Nook will cover the return shipping cost. We will provide the return address and instructions. Please do not send merchandise to the address shown on the original package unless we specifically instruct you to do so.

Wrong Size, Color, or Product

If you receive a different size, color, or product than what you ordered, please contact us within 30 days of delivery. We may provide a replacement or refund depending on the circumstances.

Please carefully review product descriptions, measurements, colors, and other product information before placing your order.

Orders That Have Not Arrived

If your order has not arrived, please contact us so we can review the tracking information and determine the appropriate next step.

Please make sure your shipping address is correct when placing your order. Marmalade Pet Nook cannot be responsible for orders delayed, returned, or lost because an incorrect or incomplete shipping address was provided.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order. Cancellation is not guaranteed once processing or fulfillment has begun. For personalized, custom-made, or print-on-demand products, cancellation may not be possible after payment.

Refunds

We’ll email you when a refund is approved. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact info@marmaladepetnook.com.